DOODY RELIEF LLC
TERMS OF SERVICE
Effective Date: July 28, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. These Terms of Service (the “Terms”) constitute a binding agreement between Doody Relief LLC, a California limited liability company (“Doody Relief,” “Company,” “we,” “us,” or “our”), and the person or entity purchasing or receiving services (“Customer,” “you,” or “your”). These Terms apply to all residential and commercial pet-waste-removal services and related services provided by the Company. By checking an acceptance box, approving a quote, enrolling in a service plan, submitting payment information, scheduling service, or permitting service to begin, you acknowledge that you have read, understood, and agreed to these Terms.
CONTINUOUS SERVICE AND AUTOMATIC PAYMENT NOTICE: Recurring service continues at the selected frequency until canceled. You authorize the Company to charge the payment method on file for recurring service fees and other authorized charges. You may cancel at any time using an available online cancellation method, by email at hello@doodyrelief.com, or by telephone at 855-88-DOODY. Cancellation does not affect charges already incurred. Any prepaid amount eligible for refund will be prorated based on services remaining and not completed.
1. SERVICE SCOPE AND SERVICE PLANS
We provide pet-waste removal and related property services according to the frequency, price, service area, number of pets, and other details shown in your selected plan, quote, work order, invoice, or customer account. A quote or service-plan description is incorporated into these Terms by reference. Unless expressly stated otherwise, recurring service is a continuous service and is not a fixed-term contract.
We may use employees, independent contractors, routing software, payment processors, and other service providers to perform or support the Services. We may modify routes, arrival times, personnel, tools, and operating procedures without notice, provided that the material scope of the purchased Services is not reduced.
2. PROPERTY ACCESS AND AUTHORIZATION
You authorize the Company and its personnel to enter the service address and access all areas reasonably necessary to perform the Services. You represent that you are the owner, tenant, property manager, or other authorized person entitled to grant access. This authorization remains effective while Services are active.
You must provide safe, lawful, and unobstructed access, including functioning gates, current gate codes, keys or lockbox instructions when applicable, and any required parking or community-entry authorization. We are not responsible for trespass, access, or similar claims arising from inaccurate information or lack of authority supplied by you.
3. CUSTOMER RESPONSIBILITIES
You must maintain accurate account, contact, billing, property-access, and pet information and promptly notify us of changes, including any change in the number of pets using the service area. Pricing may be adjusted prospectively or, where the number of pets or service conditions was not accurately disclosed, retroactively to reflect the Services actually required.
You must disclose known hazards and conditions that may affect safe performance, including aggressive animals, damaged gates or fencing, hidden irrigation components, invisible fencing, holes, unstable surfaces, construction, chemical treatments, sharp objects, infestation, biohazards, or restricted areas. You are responsible for maintaining the service area in a condition reasonably suitable for performance.
4. ANIMALS AND SAFETY
You are responsible for the custody, control, health, and behavior of all animals at the property. Animals that are aggressive, territorial, likely to escape, or otherwise unsafe must be secured before our arrival. We may decline to enter or immediately leave a property whenever we reasonably believe an animal, person, condition, or activity presents a safety risk.
We do not assume custody or control of any animal and are not responsible for escape, injury, illness, loss, or death of an animal except to the extent directly caused by our gross negligence or willful misconduct and only to the extent liability cannot lawfully be excluded.
5. SCHEDULING; WEATHER; HOLIDAYS
Service dates and arrival times are estimates and are not guaranteed. Routes may be adjusted because of traffic, weather, holidays, staffing, equipment issues, property access, workload, or other operational needs. We may perform service earlier or later than the customary service day.
Inclement weather or unsafe conditions may delay, shorten, or prevent service. We may reschedule the visit, combine the missed work with the next scheduled visit, or take another commercially reasonable approach. Unless required by law or expressly approved by us, weather-related delays do not automatically entitle you to a refund or credit.
6. FEES; PRICING CHANGES; TAXES
You agree to pay all fees shown in the applicable plan, quote, invoice, or account, including recurring fees, initial-cleanup fees, one-time cleanup charges, add-ons, applicable taxes, and other charges you authorize. A property requiring substantially more time or labor than reasonably anticipated may be subject to an additional cleanup charge, which we will disclose before or promptly after identifying the condition when practicable.
We may change prices, plan terms, or fees upon advance notice. For consumer continuous-service plans, any fee-change notice will be provided within the period required by applicable law and will include available cancellation information. Promotions, discounts, and introductory pricing may be modified or discontinued as permitted by their stated terms and applicable law.
7. AUTOMATIC PAYMENT AUTHORIZATION
By providing a payment method and enrolling in recurring service, you authorize the Company and its payment processor to store payment credentials and automatically charge the payment method on file for recurring service fees at the disclosed frequency, together with approved one-time services, initial cleanups, add-ons, taxes, past-due amounts, and other charges authorized under these Terms. This authorization remains effective until canceled, but cancellation of the payment authorization does not eliminate payment obligations already incurred.
You must maintain a valid payment method. If a charge is declined, reversed, disputed, or otherwise unpaid, we may retry the payment, suspend service, terminate service, and recover amounts lawfully due. You remain responsible for all undisputed charges incurred before suspension or termination.
8. CANCELLATION; PAUSES; REFUNDS
You may cancel recurring service at any time through an available online cancellation method, by email to hello@doodyrelief.com, or by telephone at 855-88-DOODY. We will process a valid cancellation request promptly. Cancellation is effective when processed and does not retroactively cancel completed visits or charges already incurred.
You may request a temporary pause for vacation, illness, travel, or another reason. Pause requests should be made before the affected visit. We do not guarantee retroactive credits for requests received after a visit has occurred or after a technician has been dispatched.
If you prepaid for Services beyond the effective cancellation date, any refund due will be prorated based solely on the scheduled Services remaining and not completed. Completed Services, dispatched visits, initial-cleanup charges, and other earned fees are nonrefundable except as required by law. Either party may terminate service at any time, subject to payment of outstanding amounts.
9. INACCESSIBLE OR UNSERVICEABLE PROPERTY
If we cannot perform or complete a scheduled visit because of a locked or obstructed gate, incorrect access instructions, aggressive or unsecured animals, unsafe conditions, construction, excessive overgrowth, denial of entry, or another condition within your control, the visit may be treated as completed and the regular charge may apply. We are not obligated to provide a free return visit. Any return trip or additional labor may be charged at the then-current rate.
10. SERVICE CONCERNS
You must report an allegedly missed area or incomplete service within twenty-four (24) hours after the visit and provide reasonable information or access needed to evaluate the concern. Our sole obligation for a substantiated service-quality concern is, at our option, to reperform the affected portion of the Service or issue an appropriate service credit. This remedy does not apply when completion was prevented by property conditions, access issues, weather, animals, or information supplied by you.
11. PERSONAL INFORMATION AND PAYMENT DATA
You authorize us to collect, use, disclose, process, store, and retain information reasonably necessary to provide Services, administer your account, process payments and refunds, communicate with you, prevent fraud, document service, resolve disputes, comply with law, and operate our business. Such information may include, without limitation, your name, service and billing addresses, telephone number, email address, payment-card or other payment information, account identifiers, billing history, service history, pet information, property-access instructions, communications, and service records.
Payment information may be stored and processed by third-party payment processors rather than directly by us. We may share information with payment processors, software providers, contractors, insurers, professional advisers, governmental authorities, and other parties when reasonably necessary for the foregoing purposes or as described in our Privacy Policy. We may retain records after service ends for legitimate business and legal purposes. Nothing in these Terms limits rights that cannot be waived under applicable privacy law.
12. SERVICE DOCUMENTATION AND PHOTOGRAPHS
We may create photographs, timestamps, route records, notes, and other documentation of access conditions, hazards, work performed, or service completion for quality control, customer support, payment disputes, insurance, training, and legal compliance. We will not knowingly use photographs that identify you or display your address for public advertising without separate permission, except as otherwise permitted by law.
13. RIGHT TO REFUSE, SUSPEND, OR TERMINATE SERVICE
We may refuse, suspend, or terminate Services immediately for safety concerns, aggressive animals, inaccessible property, unlawful activity, harassment or abusive conduct, repeated payment failures, material misrepresentation, misuse of our systems, repeated violation of these Terms, or any circumstance that reasonably presents an unacceptable risk to personnel, property, equipment, or business operations. We may also discontinue a route, service type, or geographic area upon reasonable notice when practicable.
14. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT FOR ANY EXPRESS WRITTEN SERVICE COMMITMENT PROVIDED BY US, WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, PERFORMED AT A PARTICULAR TIME, OR RESULT IN A COMPLETELY WASTE-FREE PROPERTY AT ALL TIMES.
15. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF USE, PROFITS, REVENUE, GOODWILL, OR DATA; OR DAMAGES ARISING FROM DELAYED OR MISSED SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITING THE FOREGOING, WE ARE NOT RESPONSIBLE FOR DAMAGE OR LOSS ARISING FROM PRE-EXISTING CONDITIONS; ORDINARY WEAR ASSOCIATED WITH ACCESS; HIDDEN OR UNMARKED IRRIGATION, WIRING, UTILITIES, LANDSCAPING FEATURES, OR OTHER HAZARDS; DEFECTIVE GATES OR FENCING; PET BEHAVIOR; WEATHER; THIRD PARTIES; OR YOUR FAILURE TO PROVIDE ACCURATE INFORMATION, SAFE CONDITIONS, OR ACCESS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A PARTICULAR CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE VISIT GIVING RISE TO THAT CLAIM. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
16. INDEMNIFICATION
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its owners, members, managers, employees, contractors, and agents from third-party claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising out of or relating to (a) your breach of these Terms; (b) your lack of authority to authorize property access; (c) your animals; (d) unsafe or undisclosed property conditions; (e) your negligence or willful misconduct; or (f) inaccurate information or instructions you provide. This obligation does not apply to the extent a claim is finally determined to have resulted from the Company’s gross negligence or willful misconduct.
17. DISPUTE RESOLUTION; ARBITRATION; CLASS-ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Before filing a formal claim, either party must give the other written notice describing the dispute and requested relief and allow thirty (30) days for good-faith informal resolution. Notices to the Company must be sent to hello@doodyrelief.com and to the mailing address listed in the Company’s customer communications or public business records.
Except for an individual claim eligible for small claims court or a claim seeking temporary injunctive relief to protect persons, property, confidential information, or intellectual-property rights, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs this arbitration provision. Unless the parties agree otherwise, the arbitration will occur in Sacramento County, California, or remotely if permitted by the applicable rules.
YOU AND THE COMPANY WAIVE THE RIGHT TO A JURY TRIAL. CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If any portion of this class-action waiver is finally determined unenforceable as to a particular claim, that claim will proceed in a court of competent jurisdiction while enforceable claims remain subject to arbitration.
18. ELECTRONIC COMMUNICATIONS AND ELECTRONIC ACCEPTANCE
You consent to receive service notices, invoices, receipts, payment notices, account communications, and legally required disclosures electronically at the email address, telephone number, customer portal, or other contact method associated with your account, subject to applicable consent requirements for marketing communications.
Your electronic acceptance, including checking an “I Agree” box, constitutes your electronic signature and has the same legal effect as a handwritten signature to the fullest extent permitted by law. You are responsible for saving or printing a copy of these Terms and any applicable order or plan confirmation.
19. CHANGES TO THESE TERMS
We may revise these Terms from time to time. Material changes applicable to active recurring consumer service will be communicated in a manner capable of being retained, together with cancellation information when required by law. Changes become effective on the stated effective date. Continued use of Services after the effective date constitutes acceptance to the extent permitted by law; where affirmative consent is legally required, we will request it.
20. FORCE MAJEURE
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including severe weather, wildfire, flood, natural disaster, epidemic, government action, road closure, utility or telecommunications failure, labor shortage, equipment failure, civil disturbance, or other emergency or unforeseen condition.
21. GOVERNING LAW
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 17. Subject to Section 17, exclusive venue for any permitted court proceeding will lie in the state or federal courts serving Sacramento County, California.
22. MISCELLANEOUS
These Terms, together with the applicable plan, quote, work order, invoice, and Privacy Policy, constitute the entire agreement concerning the Services and supersede prior or contemporaneous representations concerning the same subject. If a conflict exists, a separately signed written agreement controls over these Terms, followed by the applicable quote or plan and then these Terms.
If any provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, reorganization, sale of assets, financing, or transfer of the business. Headings are for convenience only. Provisions that by their nature should survive termination will survive, including payment obligations, privacy and records provisions, disclaimers, limitations of liability, indemnification, and dispute-resolution provisions.
23. CONTACT INFORMATION
Doody Relief LLC
Website: doodyrelief.com
Email: hello@doodyrelief.com
Telephone: 855-88-DOODY